On one hand I am feeling good- finally finished a commission piece today, also finished a project that I'm doing for someone else (not telling) and I've a few wrist cuffs nearly ready for the new shop.
On the other hand- Paypal decided to rule in favour of the buyer in a dispute I recently suffered with. I'm no bitter betty- I appreciate that the seller lost money and I don't begrudge them their dues. I even offered store credit to them instead of a refund.
What I do find offensive is that Paypal would only give me a win if I provided a photograph of the parcel, addressed to the confirmed address and stamped with the shipping companies confirmation stamp. Unfortunately here in Australia we use the Post Office to post things- they don't give you any more proof beyond a vague receipt unless you insure and track, and they don't stamp until they take your package to a big sorting warehouse. Tracking and insurance costs an extra amount that I don't like to charge everyone (but now I'm thinking I might). WHY on this EARTH would I have a photo of a parcel I sent out 2 weeks ago with Post Office processing stamps on it?!
It seems the seller never wins a dispute unless they use a US-style shipping contractor with all the receipts and sundries you can think of. I can't refuse to give a refund, so as a seller I'm robbed every time someone decides to request a refund- legit or not. Way to go, Paypal.
What I also find offensive is that Paypal told me I had 72 hours to respond to the next step (the photo of the shipping stamps). Less than 2 hours after they sent that email, they sent another to tell me the case was closed and they refunded the buyer. So I didn't even get my 72 hours of chance! What's more is that the website won't even let you appeal properly- the links are broken!! ARG.
I blog the shadows. :/